Frequently Asked Questions

Do I need to be tech-savvy to be able to set this up and use it?

Not at all! We professionally install all systems and set everything up for you. Our technician will show you how to control your new NeverAway system before leaving your property. Then if you have any questions later contact our 5-star customer service representatives and they will be happy to answer any questions you may have.

Can the NeverAway system help me to qualify for a discount on my homeowner's insurance premiums?

Our system helps to effectively reduce damage caused by common appliance malfunctions, natural disasters, or human error. This greatly reduces the chances of needing to make home insurance claims. Contact your insurance agent directly to see if they offer discounts for the NeverAway features you’ve chosen, which may include our security system enhancements, emergency automatic water shut-off systems, smoke/heat/freeze smart alarm, and more.

Can I change or add to my plans at any time?

Absolutely. You can order additional automation products at any time from our website, and we will integrate them with your existing smart-home services. 

Do I need to be anywhere near my vacation property to control my property’s smart-home features?

Not at all. We serve a global community, and our emphasis is on REMOTE property management. Your cabin or beach house can be thousands of miles away, but right at the touch of your fingertips; your control panel is cloud-hosted, so you can easily access your property regardless of where you are.

I’m not sure which features are right for my property. How do I get more information and guidance?

We’re happy to offer more insight into matching your remote property management needs with our smart home automation features. For the safety of your property and your renters, it’s important to be connected with the right features. Call to speak with a technician, not a salesman, and we can discuss what others with similar needs have found the most useful throughout our 20 years’ experience in helping vacation homeowners. 

Can I manage more than one property from the same mobile app?

Our techs can handle it. Call us at  800.721.1706 and we'll integrate the multiple systems into your NeverAway app.

How will I know about new automation products and sales events?

You can join our email subscriber list for the latest in smart home news and for exclusive deals. You should also Like our Facebook page for access to secret sales events and vacation property tips.

Do you have a warranty?

Yes, we offer a 30 day money back guarantee if there is any issue with your system that we can't make right. Then for your first 6 months we offer free onsite technical support. If there is ever a problem with your products, contact our excellent customer service team at 

What happens if the internet goes out?

Not to worry, your home automation products won’t be affected, unless you’ve chosen to have your system run off of Wi-Fi; our standard system is connected by GSM, which is far more reliable. This means that internet outages will not affect your system. Access to either the internet or smartphone data will be required to use the NeverAway mobile app.

What if the power goes out?

In this event, you will receive a text message alerting you to a power outage. Your wireless smart home products will be unaffected, and the products that do utilize cords will temporarily switch to battery power. Battery power can be checked through the mobile app, and you will automatically receive alerts in the event of low battery power.

How does this technology work?

NeverAway products use z-wave technology: a home automation component that allows products (such as door locks, thermostats, lights, etc.) to communicate wirelessly via low frequency channels and be controlled through a smartphone, tablet, or computer. This technology allows you to communicate with your household features securely and reliably.