Terms and Conditions

IET Security and Automation, Inc. dba NeverAway® ("NeverAway" "we," "us," "our" or “Company”) provides user interfaces for monitoring and controlling security systems. This document sets forth the Terms and Conditions under which you may use the Service. The Service includes this web site, voice site, and mobile site (the "User Interfaces") and the corresponding email and phone notifications known as the NeverAway Network (the "NeverAway Network"). Please read this page carefully. By accessing, browsing or using the Services or downloading any content from the Services, you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not access, browse or use the Services or download any content from the Services. We may revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to review the Terms and Conditions, because they are binding on you. If you violate any of these Terms or Conditions, your permission to use the Service automatically terminates.

Equipment Agreement

Customer’s System communicates with the Company’s monitoring facility utilizing one or more networks- telephone, cable, internet or cellular. It may also utilize equipment in Customer’s home- telephone or cable equipment, modem, router, power supply. Each network and the related in-home equipment have its own inherent risk and reliability levels and the Customer should consider their own needs and requirements before choosing a System. IN ORDER FOR THE SYSTEM TO TRANSMIT SIGNALS OVER THE INTERNET, IT MUST HAVE UNINTERRUPTED ACCESS TO AN ALWAYS-ON HIGH-SPEED INTERNET CONNECTION. If a signal from Customer’s System does not reach Company’s monitoring facility for any reason, Company will not be able to respond and Company will not know about the communication problem. THE SKYBELL DOORBELL CAMERA REQUIRES A PRE-EXISTING DOORBELL TO BE INSTALLED IN ORDER FOR THE DOORBELL FEATURE TO FUNCTION.

Customer Duties

Customer shall maintain the System in good operating condition and shall secure and maintain all licenses or permits that may be necessary from government authorities for the continued monitoring and use of the System. THE CUSTOMER IS RESPONSIBLE FOR TESTING THE SYSTEM MONTHLY AND ANYTIME THERE IS A CHANGE TO ANY ASPECT OF THE SYSTEM. THE CUSTOMER MUST NOTIFY COMPANY OR ITS CONTRACTOR PROMPTLY IF CUSTOMER BELIEVES THERE IS A PROBLEM. Customer agrees to provide Company and its contractor with written notice of any changes, revisions and modifications to the System, and further agrees to provide and maintain current subscriber and emergency contact information and Company and contractor.

Scope of Use

NeverAway grants you a limited license to access and make personal, non-commercial use of the Services but not to download (other than page caching) or modify it or any portion of it without the express written consent of NeverAway. This license does not include: any resale or commercial use of the Services or any content on the Services; any collection or use of any product listings, descriptions or prices; any derivative use of the Services or any content in the Services; any downloading or copying of these Services or any content in these services for the benefit of another person or entity; or any use of data mining, robots or similar data gathering or extraction tools. This Services and the content these Services may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without the express written consent of NeverAway. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including, without limitation, images, text, page layouts or forms) of NeverAway or its affiliates, vendors, contractors, agents or content providers without the express written consent of NeverAway. You may not use any meta tags or any other "hidden text" utilizing NeverAway or any of its affiliates' names or trademarks without the express written consent of NeverAway. Any unauthorized use or use in excess of one's authorized use terminates the limited license granted by NeverAway. In addition, NeverAway may revoke your limited license at any time at its sole and absolute discretion.


NEVERAWAY® is a registered service mark of NeverAway. Unauthorized use of any NeverAway trademark or logo may be a violation of federal and state trademark laws.


The Service is protected by U.S. and international copyright laws. Except for your informational, personal, non-commercial use as authorized above, you may not modify, reproduce or distribute the content, design or layout of the Service, or individual sections of the content, design or layout of the Service or NeverAway logos without our express written permission.


NeverAway reserves the right to modify the Service, and the rules and regulations governing its use, at any time. Modifications will be posted on the Web Site, and users are deemed to be apprised of and bound by any changes to the Service. NeverAway may make changes in the products and/or services described on the Service at any time.


From time to time, we may post links that will allow you to leave the User Interfaces and, in the future, we may offer links that will allow you to leave the Services. The linked sites are not under the control of NeverAway, and the content available on the sites linked to the Service do not necessarily reflect the opinion of NeverAway. NeverAway is providing these links as a convenience to you, and access to any other sites linked to the Service is at your own risk. NeverAway assumes no responsibility for the content of such linked sites. The inclusion of any link does not imply a recommendation or endorsement by NeverAway of the linked site.


You are responsible for maintaining the confidentiality of your login and password, and you are responsible for all uses of your login, password, and PINS, and any and all related charges, whether or not authorized by you.


The content accessed through the Service is intended to be a general information resource for the subject matter covered, but is provided solely on an "AS IS" and "AS AVAILABLE" basis as noted herein. You are encouraged to confirm the information contained herein with other sources. NeverAway is not engaged in rendering medical, investment, financial, tax, accounting, legal, engineering, or other professional services or advice. If you desire or need such services or advice, you should consult a professional. You should not construe NeverAway publication of this content as an endorsement by NeverAway of the views expressed herein, or any warranty or guarantee of any of these views, opinions or recommendations.


Your commercial dealings with advertisers and/or vendors found on or through the Service (each, a "Vendor"), including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such Vendor. You agree that NeverAway shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such Vendors on the Service.


The Service is operated by NeverAway from its office in Mobile, AL. NeverAway makes no representation that the information located on the Service is appropriate or available for use in other locations, and access to the Service from territories where the content of the Service may be illegal is prohibited. Those who choose to access the Service from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Any claims relating to the information available on the Service will be governed by the laws of the Commonwealth of Virginia, U.S.A., excluding the application of its conflicts of law rules.

Violations and Additional Policies

NeverAway reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access from a particular Internet address or phone number to the Service. NeverAway may terminate this Agreement and/or your access to the Service at any time for any reason or no reason.